PARENTAL GUIDE

First of all, thank you for enjoying Jaysonite Studios games. We have tried our best to answer all of the questions you might have for either yourself or someone you care about.
Please take your time to read the contents below. If you still have any additional inquiries regarding our games or services, please feel free to contact us via our available platforms which may be found here (https://www.jaysonite.com/contact)
Please include as many specifics as possible within your inquiry, including a detailed description of any relevant events and times, screenshots, transaction receipts, etc.

1. What are the age limits and general Terms of Service for Jaysonite Studios games & payment services?

All Jaysonite Studios games are made and solely published for players with an age of 13 years or older. For more information, please consult our Terms of Service (https://www.jaysonite.com/policies#terms-of-service) and Privacy Policy (https://www.jaysonite.com/policies#privacy).
Both Roblox Corporation (https://en.help.roblox.com/hc/en-us/articles/8862768451604-Age-Recommendations) and Stripe Inc. (https://support.stripe.com/questions/age-requirement-to-create-a-stripe-account) provide additional age recommendations for games & payment services. Please note that these are only meant to inform about the suitability of the content and do not reflect upon or override the Jaysonite Studios Terms of Service.

2. How can I turn off or manage In-App Purchases?

All Jaysonite Studios games are free to play via the Roblox platform but contain optional In-App Purchases. In-App purchases of various prices are paid with Robux, which is a virtual currency that uses the exchange of real money and are always clearly labeled as such. These purchases may enable faster progression in certain games and experiences but are never mandatory to fully enjoy all aspects of our games.
You can prevent unintentional or unauthorized purchases by blocking or setting passwords on your device. Please follow the steps below:
Use Restrictions to protect your iTunes Store account.

Go to Settings > General > Restrictions.
Tap ‘Enable Restrictions’.
To prevent In-App purchases, turn off In-App Purchases

How to Prevent In-App Purchases on Apple devices (https://support.apple.com/en-us/HT204396)
Set up authentication within the Google Play app.

Touch the Menu icon > Settings.
Touch ‘Require authentication for purchases’.
Follow the on-screen instructions and choose a setting.

Require a Password or Authentication for Purchases on Android devices (https://support.google.com/googleplay/answer/1626831?hl=en&ref_topic=3364266)

3. Who processes In-app Purchases?

Jaysonite Studios does not process In-App purchases, nor do we have access to your credit card information. All purchases are processed by Google/Apple, Roblox Corporation and Stripe Inc. They also manage your personal information.
After each purchase, a receipt, issued by your bank or whichever device the purchase was made from, will be sent to you. Roblox Corporation (Google Play/Apple) and Stripe Inc. are also in charge of all post-purchase processes.

4. My child accidentally made an In-app Purchase. Can I get a refund?

You may get a refund for In-App purchases if you haven’t used the purchased items yet. We cannot access your In-App purchase records and billing information. Therefore, you must contact Roblox Corporation for refunds.
Please follow the instructions of your respective device store to apply for a refund.
Roblox Corporation
- Send a request ticket via the Roblox Support page (https://www.roblox.com/support)

5. I have gotten a receipt for a purchase I did not make. Have I been hacked? What should I do?

If you have received a bill for a purchase you or your relatives did not make, you should immediately contact Apple (iOS), Google (Android) or Roblox Corporation.
Roblox Corporation
- Send a request ticket via the Roblox Support page (https://www.roblox.com/support)
- Enter the number of your order, describe your problem and send the ticket to Roblox!
In case Roblox or Stripe Inc have suggested you should contact us directly, please email to support@jaysonite.com
Please provide a detailed description of your problem, including the time and situation it has occurred in. Do not forget to include the number of your order, a screenshot (if needed) and any further related information.
Should your request take longer than usual, preferably more than 14 business days, please contact your bank for further assistance.

6. I want to know more about Jaysonite Studios’ Privacy Policy

Jaysonite Studios deeply cares about the security of your personal Information. All payment transactions are processed through Roblox Corporation or Stripe Inc. Therefore, we do not have access to credit card information.
Also, we will never make public or sell your personal information. If you want to know more about Jaysonite Studios’ Privacy Policy, please visit https://www.jaysonite.com/privacy-policy.

7. How can a parent/guardian contact Jaysonite Studios?

If you have any concerns as a parent or guardian, feel free to contact us at any time. You can send us a message via email (support@jaysonite.com) or in our Discord Server (https://discord.gg/Y8chHE27av) via the provided tickets function. Please include as many specifics as possible with your inquiry, including a detailed description of any relevant events and times, screenshots, transaction receipts, etc.

JAYSONITE STUDIOS

The Jaysonite Studios logo & the "sphinx diamond" logo mark are among our registered and unregistered trademarks in Singapore, Malaysia & South Korea.

Made in Singapore 🇸🇬